Prepare hospitality employees to recognize, prevent, and respond safely to workplace violence.
This online training course covers hospitality-specific risk factors, early warning signs, conflict de-escalation, emergency response, personal safety, and incident reporting. Employees will learn practical techniques for responding to aggressive guests, coworkers, and other potentially dangerous situations.
Course Topics:
• Understanding workplace violence
• Hospitality industry risk factors
• Recognizing warning signs
• Verbal de-escalation techniques
• Personal safety and emergency response
• Incident reporting and post-incident procedures
• Final knowledge assessment
Course Features:
• 100% online and self-paced
• Mobile-friendly training
• Final assessment included
• Downloadable certificate after successful completion
• Certificate verification through USA Safe Training
Students must earn a score of 80% or higher on the final assessment to receive a certificate of completion.
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